altitude will gladly accept unworn,unwashed,or defective merchandise for return or exchange within 15 days of shipping date.Items must have original tags and altitude price tag. Most returns are prossesed within ten days of receipt.We will send an e-mail with the status of your return or exchange. Your refund will be credited back to the original method of payment,minus the original or any other shipping charges.If you paid with a gift card, a new girt card will be issued for the amount of the credit and mailed to you. Furniture and large truck items may be returned within 30 days. Items must be in new condition and original packing materials.Customer is responsible for any return shipping costs. We are unable to accept returns for any bath & body and intimate apparel items.